Warranty / Refunds / Exchanges
We do our best to keep all products in stock and ready to ship. However, if we do not have your items in-stock when you order, we can typically have them ready in just a few weeks, or less, with the exeption of mountain dulcimers. (please contact us regarding the completion timeframe for any duclimers ordered that are not already completed).
If you would like to confirm the availability of any item before ordering, please contact us. Once your order is shipped, it generally takes 2-5 days (continental U.S.) to arrive on your doorstep.
FREE Shipping for all Domestic US orders, with the exception of mountain dulcimer instruments.
Insured shipping costs for mountain dulcimer instruments (and all international orders of any products) will be calcuated at checkout and added to your order. They are determined by the shipping company and based upon your shipping address and the size and weight of your order. UPS is generaly the best option for domestic US instrument orders, while USPS International Priority Mail is most often the best choice for all International orders. Upon checkout, if you do not find options listed for your country, please contact us.
All TMC products are fully warranted against any defects in materials or labor for a period of one (1) year from date of purchase. This warranty does not cover misuse, neglect, abuse, or natural disaster. Additionally, variations in appearance and appeal due to wood grain, color, figure, etc., are very subjective and neither warranted nor guaranteed. These items are made using natural organic materials and there will be variations in grain patterns, colors, figure patterns, etc.
To be eligible for a return for exchange or refund, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging. Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are returning an item for a refund or exchange, contact us first before shipping. We will send you an email to notify you we have receieved your returned item once your return is actually received and inspected. We will also notify you of the approval, conditional approval, or rejection of your exchange or refund.
To return your product, ship it in the original packaging to: Tindle Music Company, 8270 East 41st Street, Tulsa, Oklahoma USA 74145
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost to TMC of your return shipping will be deducted from your refund.
Please understand we are not the shipping company, so we can not guarantee that we will receive your returned item. If you are shipping an item over $75, we strongly advise you to use a trackable shipping service and purchase shipping insurance.
We can only replace items if they are defective or damaged (please refer to our Warranty above). If you need to make an exchange for the same item, contact us immediately.
Refund (if applicable)
If you are approved for a refund, then your refund will be processed as soon as possible and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refund
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Tindle Music Company
8270 East 41st Street - Tulsa, OK - 74145 - 918.688.6790 - firstname.lastname@example.org